The Pallet Pro Promise – Terms & Conditions 

We take pride in providing high-quality, reliable pallets to keep your business running smoothly. Here’s what you can expect under The Pallet Pro Promise:

1. Coverage & Eligibility

●    This promise applies to all pallets purchased from The Pallet Pro, including standard 48x40 pallets and custom builds.

●    For custom pallets, the guarantee covers the quality of materials and construction based on the design specifications you provide.

2. Quality Assurance

●    Every pallet we deliver should be ready to use and built to the agreed-upon specifications.

●    If you receive a pallet that is broken, unsafe, or otherwise unusable upon delivery, please let us know within 48 hours so we can make it right.

3. Easy Replacement or Credit

●    If a pallet doesn’t meet expectations due to a defect in materials or workmanship, just set it aside and send us a quick photo.

●    Photos are required in order to process a credit or schedule a replacement. They help us identify the issue, maintain quality control, and avoid repeat problems.

●    We’ll swap it out on your next delivery or credit your account—quick and simple.

●    Replacements are handled on your next scheduled delivery unless we’ve made other arrangements.

4. Custom Pallet Design Responsibility

●    Custom pallets are built exactly to the photos, drawings, text, or spec sheet you provide.

●    If a design issue arises due to inaccurate or incomplete information, we can help correct the problem—but any additional work needed to fix it may result in added costs.

●    Not sure if your specs are clear? We’re happy to review them with you before production begins.

5. Fair Use Policy

●    This guarantee covers genuine quality concerns—not damage after delivery, normal wear and tear, or shifts in how the pallets are being used.

●    If we notice repeated issues that fall outside these guidelines, we may reach out to review the situation and ensure fairness for everyone.

6. How to Submit a Request

●    To request a replacement or credit, just email us at promise@orlandopallets.com.

●    Please include clear photos of any pallets you're setting aside. This step is required for us to process your request.

7. Our Commitment

●    We stand behind every pallet, and we stand beside our clients.

●    Our job is to help you stay on track - not slow you down. When something’s off, we’ll fix it fast so you can keep moving.

We’re grateful for every client who puts their trust in us—and we’ll always do our part to earn it.

By ordering from The Pallet Pro, you agree to these terms—simple, fair, and built on partnership.